Tier 1 IT Specialist

About the Role

We’re looking for a highly motivated Tier 1 Computer Technician to join our international IT support team. You’ll be the first point of contact for our R&D employees in Israel, handling day-to-day technical issues, resolving common problems, and escalating complex cases as needed.

Responsibilities

• Respond to IT support requests via ticket, phone, chat, or email
• Troubleshoot hardware, software, and network issues (Windows, macOS, iOS, Android)
• Support enterprise apps (Microsoft 365, VPN, collaboration & video tools)
• Support multimedia conference rooms
• Install and configure mobiles, laptops, and peripherals
• Handle account provisioning, password resets, and access requests
• Document solutions and escalate issues when necessary
• Maintaining ownership and communication with the user

Qualifications

• At least 2 years of help desk or IT support experience (or equivalent education/training)
• Solid knowledge of Windows/macOS and mobile platforms
• Basic networking understanding (TCP/IP, Wi-Fi, VPN)
• Familiarity with ticketing systems is a plus
• Strong communication and customer service skills
• Ability to multitask in a fast-paced, global environment
• Decent ability to communicate in English (spoken and written)

We are hiring for various positions within the company, with some roles offered through outsourcing.

Join us and enjoy a dynamic and flexible work environment.