Technical Team Lead – Customer Success

To apply: Send your CV to Hagai.shachor@twine-s.com

About the Role:

We’re looking for a hands-on Technical Team Lead to join our Customer Success group. This role bridges the gap between customers, support engineers, and R&D — ensuring smooth deployments, top-quality technical support, and outstanding customer satisfaction.

Responsibilities:

• Lead and mentor a small team of technical support engineers.
• Serve as the technical focal point for escalations from customers and field engineers.
• Work closely with the R&D team to diagnose and resolve complex system issues.
• Oversee installation, configuration, and maintenance of Twine systems at customer sites.
• Analyze recurring issues and define corrective actions or training needs.
• Maintain clear documentation, reports, and knowledge base updates.

Requirements:

• 5+ years of experience in a technical support or field service role — preferably with Print, electromechanical or industrial systems.
• 2+ Proven experience leading or mentoring a small technical team.
• Strong troubleshooting skills across hardware & software (no coding required).
• Excellent communication and customer-facing abilities.
• High level of English (spoken and written); additional languages a plus.
• Willingness to travel abroad (up to 25%).

Nice to Have:

• Experience in the textile or printing industry.
• Familiarity with motion or dispensing systems.

If you’re a people-oriented technical leader who thrives on solving challenges and making customers successful — we’d love to meet you.

To apply: Send your CV to Hagai.shachor@twine-s.com