Field Service & Training Specialist

At LIXIL, we believe water has the power to transform lives. Through our pioneering solutions in housing and water technology, we create products that make better homes a reality for everyone, everywhere. With a presence in over 150 countries and a portfolio that includes leading brands such as GROHE, we are committed to innovation, sustainability, and improving everyday experiences.

As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our continued growth, we are seeking a Field Service & Training Specialist to join our team in Israel.

Location:

GROHE Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers, Building A, 19th Floor

Your Impact

As a Field Service & Training Specialist, you will play a key role in ensuring technical excellence, training, and compliance across internal teams and external partners. You will deliver hands-on field support, enhance technician expertise, and ensure our service standards remain best in class.

What You’ll Do:

Training & Development

• Provide technical support and advice to internal teams (Call Centre, Customer Care, Sales, Projects) and external partners (dealers, installers).
• Design and deliver engaging training sessions to improve technical and product knowledge.
• Monitor technician performance and provide structured feedback to drive continuous improvement.

Field Operations

• Conduct on-site visits to resolve technical issues and deliver practical, hands-on solutions.
• Act as the main escalation point for complex cases requiring technical expertise.

Systems & Tools

• Manage and track technical issues using JIRA, ensuring accurate documentation and timely resolution.

Inventory & Stock Alignment

• Collaborate closely with the Field Service Specialist to align technical needs with stock availability and planning.

Customer Care Centre Support

• Serve as the on-site technical contact for the Customer Care Centre, offering real-time support and guidance.

Compliance & Safety

• Ensure all service activities comply with safety standards, industry regulations, and company policies.
• Promote a strong culture of compliance, risk mitigation, and continuous improvement.

What You’ll Need:

• Proven experience in field service, technical support, or training roles.
• Strong background in delivering technical training and coaching to diverse teams.
• Knowledge of industry regulations (sanitaryware or consumer goods experience is an advantage).
• Proficiency in JIRA (preferred) and SAP (a plus).
• Excellent communication, organizational, and documentation skills.
• Strong English and Hebrew proficiency.
• Service-oriented mindset with a collaborative approach.

What We Offer:

• Meal vouchers
• Health insurance covering your entire family
• Company car

At LIXIL, we are passionate about empowering our people to make a real impact. Join us and be part of a team that values collaboration, innovation, and professional growth.