Customer Success Manager

Company Description

10SECURE specializes in integrated information security solutions, providing professional services that include consulting and implementation of advanced protection technologies. These solutions address multiple layers of organizational security, ensuring comprehensive protection. The company is committed to safeguarding businesses by delivering top-tier information security services.

Role Description

This is a full-time on-site position for a Customer Success Manager located in Israel. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining long-term customer relationships, and driving customer retention. The role includes handling customer inquiries, identifying and resolving issues, and analyzing customer feedback to continuously improve service delivery. The individual will work closely with various teams across the organization to enhance the overall customer experience and contribute to the company’s success.

Qualifications

• Skills in customer service, satisfaction, and retention

• Strong analytical abilities

• Proficiency in relationship building

• Excellent communication and interpersonal skills

• Ability to work on-site in Israel

• Technical background and hands-on experience are a significant advantage