Customer Care Specialist

Clarity is looking for a detail oriented, self-driven and responsible Customer Care Specialist to join our team.

As a Customer Care Specialist, you will serve as the trusted point of contact for Clarity's customers. This job is perfect for you if you love people, solving problems, and helping customers succeed.

As a growing start-up, the right person to join will have a significant impact on the future of the team and will have the opportunity to grow along with the company.

Who we are

At Clarity, we build powerful software to tackle our clients' biggest operational challenges. But unlike other companies, we don't just hand off tools-we own the results. We are a software-enabled service that acts as an operational extension of our clients' teams, taking full ownership of their most critical financial operations.

Here, "ownership" isn't just a buzzword-it's our entire model. Our team combines advanced AI with hands-on expertise to deliver guaranteed outcomes. This means you are empowered to solve problems directly and own the results from start to finish. If you're a builder who thrives on creating direct value and wants to have a real impact, you'll fit right in.

Responsibilities:

• Overviewing business processes with a focus on ensuring accuracy and efficiency.
• Validating exception rules and accounting for various economic events, leveraging analytical thinking, self-learning ability, and precision.
• Communicating with suppliers to streamline workflows, resolve issues, and manage procurement processes, including working with suppliers and handling payments.
• Reconciling different accounts to maintain financial integrity.
• Responding to customer queries in a timely and accurate manner via phone, email, or chat, while providing comprehensive information and answers related to the managed processes.
• Identifying issues within the process, advising on continuous improvement, and ensuring that best practices are followed consistently.
  
  

• 2+ years of experience working as a Customer Care Specialist or Service positions.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Tech oriented and know-how including Microsoft office.
• You have a "can do attitude" – being able to tackle repetitive tasks and solve problems effectively.
• Experience in managing procurement processes, including working with suppliers and handling payments - an advantage!