Help Desk Technician

Entry-Level Helpdesk Technician

📍 Location: Or Yehuda | 🏢 Department: IT

Are you passionate about IT and eager to start your career in technical support? Join our team as an Entry-Level Helpdesk Technician and help keep our organization running smoothly!

• Provide first-level technical support to end-users via phone, email, and ticketing system.
• Troubleshoot basic hardware and software issues on desktops and laptops.
• Manage user accounts in Active Directory (create, update, lock/unlock accounts).
• Assign licenses and manage services in Microsoft 365 (Exchange, Teams, SharePoint).
• Install and configure organizational software.
• Handle basic printer, peripheral, and network issues.
• Document all actions in the ticketing system.

• Basic knowledge of Windows 10/11.
• Familiarity with Microsoft 365 and Active Directory.
• Strong problem-solving skills and customer service orientation.
• Good English communication skills (technical level).

• Previous experience in technical support within an organization.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Basic knowledge of IT security principles.
• MCSA certification or relevant coursework is a strong advantage.