Customer Experience Team Lead

Zap Group isn’t just about providing services — we create experiences that impact millions of users and thousands of businesses across Israel.

Ready to make a real difference? Join us to lead a team that puts the customer first and help shape the service experience of Zap Group.

What will you be doing?

• Lead and Inspire: Manage a team of 4–5 Customer Experience Representatives – coach, guide, and empower them to succeed.
• Drive Service Excellence: Monitor calls, provide real-time feedback, and ensure top-quality customer interactions.
• Collaborate Across Teams: Work closely with Account Managers, Sales, and Digital teams to deliver a seamless, consistent, and winning customer experience.

What we’re looking for:

• 2–3+ years of experience managing customer service teams.
• Genuine passion for customer experience and a strong sense of how to create value even in challenging situations.
• Proven ability to lead processes, implement change, and motivate people forward.
• Bonus: Experience in digital or e-commerce companies.

Why Zap Group?

• Part of Israel’s leading digital media group.
• Work with cutting-edge tools in a creative, ever-evolving environment.
• Your decisions will impact millions of users and thousands of businesses.

This is your opportunity to take ownership, create real value, and lead a meaningful team with purpose.