Help Desk Support- (Arabic Speaker)

Help Desk Support- Haifa (Arabic Speaker)

Iforfintech is seeking Help Desk Support with experience in supporting and servicing internal & external clients.

The HD team is responsible for end-to-end support to 400 employees in Israel and abroad as well as clients support.

Monitoring the system & escalating when incidents occur.

Ability to work 5 shifts a week, Monday to Friday.

This position will be based at our Haifa office, where the employee will also serve as the sole technical function on site — acting as the local IT representative for all on-premise technical needs, in addition to global Help Desk responsibilities.

Responsibilities include:

• Supporting users calling to the Help Desk with different problems such as - windows, Office365, telephony, CRM, etc.
• Software and hardware installation (office, CRM, computers, printers, scanners, etc.)
• Web application support

Requirements:

• At least two years of experience as a global Help Desk Support in providing remote international support - must
• At least 2 years' experience in a working environment with Active Directory, Exchange, and cloud office environments
• Extensive knowledge in troubleshooting and resolving Windows, hardware, and Outlook problemsStrong communication skills - Fluent English, read, write – Must, Arab – speaker – Mandatory.
• Professional course in the field of networks such as MCITP, MCSA- an advantage

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www.iforfintech.com.