Training & Customer Operations Coordinator

Company Description

WideOps Ltd. leverages its extensive experience as a Google Cloud Premier Partner and AWS Advanced Partner to offer 360° support for businesses of various scales. Our dedicated team of cloud experts is committed to providing solution-driven technology to streamline business efficiency and apply the latest security trends. Cost optimization is central to our service offering, resulting in a proven track record for delivering state-of-the-art solutions to our customers . WideOps is Authorized Training Partner of Google Cloud.

Role Description

This is a full-time on-site role for a Training & Customer Operations Coordinator located in Haifa. The Training & Customer Operations Coordinator will be responsible for coordinating and conducting training sessions for customers, ensuring customer satisfaction and support, answering customer queries, and maintaining records of all communication. Duties also include analyzing feedback to improve customer service and satisfaction.

Qualifications

• Excellent Communication and Customer Service skills
• Experience in Customer Support and ensuring Customer Satisfaction
• Ability to work on-site in Haifa
• Proven organizational and problem-solving skills
• Proficiency in English; proficiency in additional languages is a plus
• Bachelor's degree in a relevant field or equivalent experience