Customer Success Manager

Company Description

At Agamon Health, we believe that healthcare information should be actionable so that it can be used to close gaps in healthcare. Agamon is a fast-growing, international company at the forefront of Digital Health with an innovative approach to analyzing unstructured healthcare information. We reduce the time it takes for clinical administrators to take action based on medical reports by 50-75%. This is achieved through our AI platform that transforms unstructured medical reports into actionable insights. Our product is already in use in large US healthcare organizations. For more information, please visit https://www.agamonhealth.com/

Responsibilities:

• Serve as the primary point of contact for strategic accounts and manage the account’s expectations
• Lead the onboarding process for new accounts, collaborating with cross-functional teams (R&D, product, design, sales) to ensure smooth integration
• Dive deep into workflows and data to optimize our product and its impact. The ability to get into the details will help you bring more value to customer conversations
• Coordinate timelines, resources, and deliverables to ensure successful completion
• Identify user needs, capture requests, and incorporate them into the company’s working plan
• Continuously showcasing the value of Agamon Health through monthly meetings and quarterly business reviews. You will lead these discussions (remote and in-person) and highlight cost savings, automation, upcoming innovation and new products.

Requirements:

• You’ve been in a Pre-sales or Technical CS / Account Manager role before, bringing both technical expertise and commercial acumen
• You’re a deep thinker
• Great narrative-building, storytelling, and presentation skills
• Advanced analytical skills and knowledge of SQL
• Native or Fluent English skills
• Excellent listening skills, empathy, and ability to connect with people of various backgrounds, technical abilities, and cultures