Support Specialist

We’re looking for a Customer Support Specialist to join our growing team in a fast-growing startup and deliver an exceptional service experience to customers, with a primary focus on supporting our Israeli clients. In this role, you’ll combine technical expertise with a customer-first mindset to ensure every customer gets maximum value from the platform, while consistently exceeding service expectations.

What You’ll Be Doing

• Support customers, providing fast, personalized, and professional assistance—with special emphasis on our Israeli client base.
• Serve as the first point of contact in Hebrew and English for inquiries, technical issues, and platform guidance.
• Troubleshoot technical and product-related issues, collaborating with product and engineering teams to ensure timely resolution.
• Guide customers on best practices for maximizing the platform’s capabilities and achieving their goals.
• Help build and maintain the company’s knowledge base and materials to empower customers and reduce friction.
• Gather and relay customer feedback to inform product improvements, advocating for the customer voice.

What You Bring

• Must have 2 years of customer-facing experience in SaaS, technical support, or similar technology environment.
• Hebrew and strong English communication skills (written and verbal).
• A proven ability to deliver an exceptional service experience, even in fast-paced, high-volume environments.
• Strong problem-solving skills with the ability to explain technical concepts in simple, clear terms.
• Highly organized, detail-oriented, and capable of managing multiple priorities at once.
• Technically curious and quick to learn new tools and systems.
• A collaborative spirit, with the ability to work independently when needed