עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Support Specialist

Confidential

תל אביב - יפו

Support Specialist

Confidential

תל אביב - יפו
היברידית
9,000-14,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

We’re looking for a Customer Support Specialist to join our growing team in a fast-growing startup and deliver an exceptional service experience to customers, with a primary focus on supporting our Israeli clients. In this role, you’ll combine technical expertise with a customer-first mindset to ensure every customer gets maximum value from the platform, while consistently exceeding service expectations.

What You’ll Be Doing

Support customers, providing fast, personalized, and professional assistance—with special emphasis on our Israeli client base.
Serve as the first point of contact in Hebrew and English for inquiries, technical issues, and platform guidance.
Troubleshoot technical and product-related issues, collaborating with product and engineering teams to ensure timely resolution.
Guide customers on best practices for maximizing the platform’s capabilities and achieving their goals.
Help build and maintain the company’s knowledge base and materials to empower customers and reduce friction.
Gather and relay customer feedback to inform product improvements, advocating for the customer voice.

What You Bring

Must have 2 years of customer-facing experience in SaaS, technical support, or similar technology environment.
Hebrew and strong English communication skills (written and verbal).
A proven ability to deliver an exceptional service experience, even in fast-paced, high-volume environments.
Strong problem-solving skills with the ability to explain technical concepts in simple, clear terms.
Highly organized, detail-oriented, and capable of managing multiple priorities at once.
Technically curious and quick to learn new tools and systems.
A collaborative spirit, with the ability to work independently when needed