Customer Success Manager

Company Description

Trafixct is a leader in developing AI-driven solutions for transportation management, founded in 2025 by a team of AI and smart mobility experts. We specialize in creating multi-agent Agentic AI systems for traffic management in cities, fleets, and the transportation sector. Our innovative solutions aim to shape the future of transportation management for urban areas and individual users alike.

Role Description

This is a part-time hybrid role for a Customer Success Manager located in Bnei Brak, with some work from home acceptable. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining customer relationships, analyzing customer needs, and developing strategies to enhance customer retention. The role involves working closely with customers to understand their needs, providing exceptional customer service, and ensuring the successful adoption and utilization of our AI solutions.

Qualifications

• Customer Satisfaction, Customer Retention, and Customer Service skills
• Analytical Skills for understanding and interpreting customer data
• Relationship Building skills to develop and maintain strong customer relationships
• Native English is a plus
• Ability to work independently and in a hybrid work environment
• Experience in the AI or transportation industry is a plus
• Bachelor's degree in Business Administration, Marketing, Communications, or related field