Implementation Manager

About The Role

Medisafe is a market leader in digital patient support services, using AI and personalization tools to help patients cope with complex challenges. We are looking for a Program Design & Implementation Manager to join a dynamic and fast-paced environment and work with cross-functional teams to design programs that deliver the company’s vision and strategy and meet our client’s goals.

By implementing Medisafe’s technology and best practices, the Implementation Manager will be able to influence patients’ lives and provide them with the best support throughout their journey.

As a Program Design & Implementation manager, you will be responsible for the full ideation and implementation cycle of digital patient support programs. You will start by gaining a deep understanding of the patient’s challenges and needs before and during their treatment. You will map business challenges and goals. You will define product requirements and lead the solution design to best support patients with the digital platform and tools that Medisafe develops. You will do so by working closely with internal stakeholders (Partner Success Managers, Product Managers, UX Designers, Behavioral Insights, and content experts) as well as with customers and partners from the Healthcare Industry. You will be at the intersection between the business, customers, product, and technology.

What You Will Do:

• Manage the end-to-end process for customer program implementation. Everything, from mapping customer needs and conducting research, to creating optimized solutions for clients, reviewing these solutions with the client and gathering feedback, preparing materials for legal review, and finally launching a fully functional program on time.
• Understand the project scope, lead, and collaborate with all stakeholders (PS, sales, product management, development, quality assurance, support, operations, infrastructure, as well as external partners and their customers) during the implementation process.
• Define and design high-level use cases on complex solutions that best address partners/customers’ needs and gain customer acceptance by conceptualizing product development improvements.
• Work closely with the Partners Success team to provide status updates regularly.
• Where necessary, escalate project risks and issues and coordinate mitigation plans.
• Assist with training partners and onboarding new customers.

Who You Are:

• An English speaker with the ability to deliver outstanding products to our clients (essential)
• Strong Project Management expertise, with familiarity working on numerous concurrent projects. Meeting aggressive deadlines while maintaining an eye for detail and a deep commitment to customer service.
• Passionate and knowledgeable about technology and digital solutions.
• A strong sense of empathy and ability to comprehend the needs of patients/users are qualities you possess.
• A strong communicator, both in written and verbal communication.
• Excellent client-facing skills with great verbal skills, including the ability to explain complex processes to non-subject matter experts during client meetings and presentations.
• Understanding of product development processes.
• Leadership qualities and self-motivation to work in an environment with great autonomy and a flat hierarchy.
• Team player; an effective collaborator who can work with cross-functional teams.

You will have:

• 3-4 years of relevant work experience (product or project management) in the US healthcare space – Essential
• Experience in complex project management – Essential
• Fluent English speaker
• Experience in startup culture – an advantage
• Familiarity with Pharmaceutical regulation processes and terminology
• High level of Spanish / French / German – an advantage
• A Bachelor’s degree

** Our office is located in downtown Haifa, a walking distance from the train station, and we’re working hybrid!