IT Systems Manager

Role Description

• Management and maintenance of the company’s IT infrastructure and server farm.
• Operation and support of IT equipment, communications, and telephony systems across company branches and the headquarters.
• Providing support and ongoing service for approximately 130 users: system installations, updates, preparing workstations for new users, managing permissions, printer connections, and handling operational issues.
• Managing the Helpdesk system and handling service requests.
• Providing phone and on-site user support for various systems.
• Troubleshooting issues requiring physical presence at the user’s workstation.
• Managing IT equipment inventory and software licenses.
• Managing and supporting a Tier 1 technicians team.
• Developing work procedures, technical manuals, and system documentation.

Qualifications

• In-depth technical knowledge and experience working with operating systems: Windows 10, Windows 11, Windows Server – mandatory.
• Management experience – advantage.
• At least 3 years of hands-on experience in the System field – mandatory.
• Practical experience with Active Directory, including GPO, DNS, DHCP – mandatory.
• Experience with virtual servers, primarily VMware – mandatory.
• Experience with networking equipment – Switches and Fortinet Firewalls – mandatory.
• Full proficiency in communication protocols, monitoring tools, and real-time troubleshooting – mandatory.
• Experience with Microsoft 365 – mandatory.
• Full proficiency with RDP (Remote Desktop Protocol) – mandatory.
• Previous experience providing support for over 100 users – mandatory.
• At least 2 years of Helpdesk and Field Support experience – mandatory.
• Experience troubleshooting hardware/software issues, including face-to-face and phone support – mandatory.
• Experience with ISO/IEC 27001 information security standard – mandatory.
• Advantage: experience supporting ISO standard implementation in an organization.
• Knowledge of the Priority ERP system – advantage.
• Relevant technological education or appropriate certifications – mandatory.
• Valid driver’s license – mandatory.
• Strong interpersonal skills, service orientation, patience, and ability to work under pressure and multitask.