Technical Support Team Leader

🚨 We're hiring: Technical Support Team Leader (Internal Service Desk) 🚨

We're looking for a hands-on, people-oriented Technical Support Team Leader to join our internal IT service desk team!

This is a dynamic and challenging role for someone who thrives in fast-paced environments and is passionate about delivering high-level support while leading and developing a team.

🔧 Key Responsibilities:

Day-to-day management of the support team, including training, mentoring, and professional guidance

Recruiting, onboarding, and training new team members

Monitoring service desk operations, ensuring smooth performance, and handling complex cases

Analyzing reports, identifying trends, and driving continuous improvement in user experience

Collaborating closely with internal stakeholders and cross-functional teams

Leading efficiency and improvement initiatives, reducing recurring issues

Presenting data-driven insights and recommendations through reports and presentations

✅ Requirements:

Proven experience managing a technical support or service desk team

Ability to thrive in a fast-paced, high-pressure environment with multiple ongoing tasks

Proactive mindset, independent decision-making, and strong ownership

Advanced Excel skills and strong data analysis capabilities

Excellent verbal and written communication skills, including report and presentation writing

Strong technical understanding and familiarity with IT systems and support processes

Exceptional interpersonal skills and a team-oriented approach

Process-oriented thinking and ability to lead cross-organizational improvement efforts