Customer Success Manager JB-4500

A leading cybersecurity consulting firm, providing information security services and advanced solutions for organizations,

is recruiting a Customer Success Manager (CSM) -

We are looking for a talented Customer Success Manager to join our team and help grow the company, liaise with customers and the company's professional teams to ensure maximum success.

Key areas of responsibility:

• Customer retention: maintaining contact with customers and maintaining a high level of satisfaction.

• Accompanying new customers: ensuring successful implementation of products with customers and new transactions.

• Identifying Upsell/Cross-Sell opportunities: understanding needs and offering customized solutions, monitoring existing offers.

• Proactive support: identifying problems in advance and providing creative solutions.

• Measuring success: monitoring success and satisfaction indicators for continuous improvement.cycle.

Required Skills:

• Required - Experience in a similar role.

• Excellent interpersonal communication and ability to build strong relationships.

• Analytical thinking with basic technological understanding, especially in software or SaaS companies.

• Proactive approach and identification of challenges before they arise.

• Empathy, service-mindedness and a genuine desire to help customers succeed.

If you are passionate about supporting customers to success, participating in leading the company to success and looking for a significant role in a developing organization - we want you with us!

Full-time, hybrid

The offices are located in Tel Aviv