Quality Assurance Tester

QA & Technical Customer Support

📍 Location: Herzliya, Israel (On-site)

🕒 Employment Type: Full-time

About the Role

We are looking for a skilled QA & Technical Customer Support Engineer to join our multi-disciplinary product team!

This unique hybrid role combines hands-on manual QA testing with technical support for global customers, working across software (Frontend/Backend, Mobile), hardware, and embedded systems.

You’ll be ensuring product quality while also being the go-to expert for troubleshooting customer issues — working closely with development teams and leveraging both manual and AI-assisted tools.

Your day-to-day will include:

🧪 Designing and executing manual test plans across various platforms (Web, Mobile, Embedded, Hardware)

🛠 Identifying, tracking, and resolving bugs and issues

📝 Writing QA documentation: STP, STD, test reports, and quality metrics

🔍 Reproducing customer issues, analyzing logs, and delivering technical solutions

🤖 Using AI-driven tools for testing, log analysis, and customer support

📈 Collaborating with cross-functional teams (Embedded, Backend, Frontend, Mobile)

💬 Supporting QA and support process improvements through data insights and automation

Requirements

✨ 3–5 years of QA experience across DB, FE/BE, Mobile, Hardware & Software

✨ Strong troubleshooting and log analysis skills – must

✨ Hands-on experience with QA tools (JIRA, TFS) and test equipment – must

✨ Solid understanding of QA processes and CI/CD workflows

✨ Excellent documentation and reporting abilities

✨ Independent, organized, and able to manage multiple priorities

✨ Fast learner with strong interpersonal skills and a customer-focused mindset

Nice to Have

⭐ Experience with automation scripting (Python, C#)

⭐ Familiarity with AI-based testing and support tools

⭐ Background in IoT and multi-processing systems

⭐ Exposure to tools like NUnit, REST APIs, Azure DevOps, VSTS/TFS, GIT, Datadog, Swagger

⭐ Experience with hardware test equipment (Scope, Fluke, Spectrum analyzers)

⭐ Fluent English – verbal and written