Director, Processing Lead SEE Division, Mastercard Processing

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Processing Lead SEE Division, Mastercard Processing

Overview

Mastercard Processing (MP) is a fully Mastercard owned processing asset, a brand agnostic payment processing company. Over the past few years, MP has developed its business and expanded into: EU & EEA countries, Israel and MEA . We offer comprehensive payment solutions to banks, financial institutions, and non-traditional issuers (i.e. FinTech, Retailers). We drive innovation in card processing covering both physical and digital space.

MP has invested in the best-in-class solutions to support end-to-end product lifecycle including a wide range of value-added services, as well as customer support via different servicing channels. Mission is to deliver innovative and reliable payment processing solutions. Our company leverages industry best practices combined with payment expertise to drive client revenue and profitability.

ROLE

The Head of Region plays an e2e role in creating and executing regional sales strategy of Mastercard Processing including Account Management, Business Development activities and customer relations. The role focuses on selling and managing issuing processing services in SEE Region.

Role

The person in this role will engage with multiple stakeholders and develop strong relationships within customers, CSC in respective Region, Verticals and other Mastercard teams. With a specific focus on SEE clients you will need to:

• Lead execution of processing product sales strategies within assigned markets
• Deliver proposals to customers on how products can improve value proposition
• Close new business in a highly competitive consultative selling environment and generates incremental revenue from new and existing clients
• Build a strong sales pipeline and monitors opportunities within the SEE Division
• Look for technical support by identifying and resolving customer challenges and escalating to senior colleagues, as required
• Analyze and interprets customer data to ensure operations at optimal levels
• Participate in customer planning and product prioritization process
• Coordinate transitions between sales and implementation teams
• Bring the voice of the market back to the implementation team to ensure customer relationship needs
• Provide subject matter expertise on processing product, and identifies product innovation opportunities.
• Develop and drive strategy, ideation, conceptualization, and business plan development
• Support the development of strategic business and product plans for new issuing processing opportunities, including rigorous business case analysis
• Collaborate with market/divisional account teams supporting them as issuing processing specialist in the customer planning process to ensure that Mastercard is both responding to and bringing added value propositions to customer plans
  
  

• Extensive people management, business development and account management skills
• Payment industry experience and good knowledge of the respective region and markets
• Demonstrating multi-disciplinary knowledge within the payments industry, i.e. issuing processing, operations, emerging technologies
• Demonstrating strong communication and negotiation skills, same as good internal networking
• Self-driven, with proven ability to develop and successfully implement quantifiable business plans
• Be motivated self-starter, with ability to work independently, able to identify and direct activities to achieve objectives
• Have solid experience in account management and business development activity, including interacting with customers and closing individual deals
• Be knowledge in sales/operations/technology within the payments and financial services industries
• Be a fluent English speaker (native not essential) and additionally in one of Regional languages - Hebrew, Romanian or Bulgarian.
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.