Customer Success Manager

About Anyword

We’re on a mission to revolutionize how marketers, writers, and innovators create their marketing content.

With tools like ChatGPT 🤖 taking the world by storm, it’s clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers… How do we know what will actually work?

Your words matter, and Anyword was built to ensure that they resonate. Since 2021, we’ve been building a platform to help both the world’s largest brands and its next rising stars actually move, inspire, and drive their audiences forward.

We’ve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now we’re looking to you to help change the world with us!

Description

As a Customer Success Manager, you will be joining a small team that moves fast.

Together with the team, you’ll be responsible for some of the most strategic initiatives at the company, provide top-notch service to our customers, and support the rollout of new products to the market.

About The Role

Work together with the marketing and product teams to push top customers towards success and high product engagement

Work hours accommodate US based customers

Manage customer renewals and upgrades

Serve as the main point of contact while acting as a liaison between clients and the rest of the Anyword team

Provide customer training

Maintain a comprehensive and updated knowledge base

Identify customers with growth potential

Provide internal customer feedback

Introduce new features

Requirements

BA/BS degree

2-3 years in a customer-facing role - A must

Native-level English - you don’t need an American accent, but you shouldn’t need any proofreading for grammar and spelling either

Experience with Hubspot - An advantage

Experience with Martech - An advantage

Strong Excel skills (pivot tables, basic formulas, vlookup)

Analytical problem solving skills that utilize resourcefulness and determination

Ability to be independent and execute quickly

High level of dedication and motivation to succeed

Basic experience with SQL querying - An advantage

Outstanding capacity for multitasking

Experience with Marketo (or equivalent) - An advantage

Willing to work US EST hours when needed