Junior Customer Success Engineer

About the company

Bright Security is a rapidly growing global SaaS B2B company tackling some of the biggest challenges in Application Security. Bright’s enterprise-grade, dev-centric Dynamic Application Security Testing (DAST) platform provides comprehensive application testing from development to production and cloud, offering detailed vulnerability proof and remediation guidelines throughout the SDLC. Our solution accelerates issue awareness remediation from a 12-week average to same-day discovery.

About the product

Bright’s product is the first of its kind to integrate DAST testing into unit tests, integrating into CI/CD pipelines, and various educational programs designed for developers to adapt an ‘early and often’ posture when it comes to testing for security vulnerabilities. With the Bright engine's stellar technical and business logic, minimal false positives, and developer-centric design, there is no need for manual validation of security findings, removing costly and time consuming human bottlenecks that cripple rapid releases and drain dev team’s limited security resources.

Sphere of operation: Application Security Testing

Position

As a Junior Customer Success Engineer, you will be introduced to the role of a trusted technical advisor on our DAST solution. Working closely with experienced team members, you’ll support our clients by learning how to understand their application security challenges, assisting in product implementation, and helping ensure they get real value from our solution.

This position is ideal for someone who recently completed their degree and is looking to grow into the world of application security. You don’t need years of experience - just a solid foundation in technology, a willingness to learn, and a proactive, can-do attitude. With guidance from our Customer Success Managers and Product team, you’ll develop your knowledge of AppSec vulnerabilities, improve your communication skills, and build the confidence to create strong customer relationships that drive long-term success.

Responsibilities:

Onboarding & Implementation

• Lead clients through the end-to-end deployment of our DAST platform within their environments.
• Configure integrations, scan targets, and establish secure testing pipelines.

Tier 3 Technical Support

• Serve as the primary escalation point for advanced troubleshooting, bug analysis, and root-cause investigations.
• Work cross-functionally to diagnose issues, propose workarounds, and deliver timely resolutions.

Training & Enablement

• Design and deliver tailored workshops, webinars, and documentation to empower customers to leverage advanced AppSec testing features.
• Develop best-practice guides and knowledge-base articles to foster self-sufficiency.

Proactive Account Monitoring

• Use monitoring tools and customer feedback to identify emerging issues or misconfigurations before they impact operations.
• Coordinate with Product and R&D teams to implement preventative measures.

Customer Advocacy & Feedback Loop

• Champion customer needs by gathering feature requests, usability feedback, and market insights.
• Present prioritized recommendations to Product Management to shape the roadmap.

Relationship Management

• Build strong, trust-based partnerships with security, development, and DevOps stakeholders at enterprise accounts.
• Act as a continuous resource to address evolving security requirements and use cases.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent hands-on experience.
• Understanding of AppSec fundamentals, common vulnerability classes (e.g., OWASP Top 10), and secure coding practices.
• Hands-on experience with one or more programming languages (e.g., Java, Python, JavaScript) and familiarity with CI/CD pipelines.
• Comfortable writing scripts (e.g., Bash, PowerShell, Python) for automation, integration, and diagnostics.
• Fluency in English and Hebrew (written and spoken) with the ability to explain complex technical concepts clearly and persuasively.
• Strong presentation skills, capable of leading workshops and executive briefings.
• Passion for building lasting client relationships; genuine enthusiasm for AppSec and a love for helping customers succeed.
• Empathy to understand client pain points, business drivers, and bottlenecks.

Nice-to-Haves

• Certifications such as CISSP, OSCP, CSSLP, or related AppSec/DevSecOps credentials.
• Experience with DAST tools (e.g., Burp Suite, OWASP ZAP, Acunetix) and Web Application Firewalls (WAFs).
• Familiarity with cloud platforms (AWS, Azure, GCP) and container security.

What We Offer:

• Competitive compensation
• World-class security experts changing the world of application and API security. Do it with us.
• Ability to interact with some of the largest global organizations as prospects and customers
• A diverse and inclusive workplace. Bright is an equal-opportunity employer, and our team comprises individuals from diverse backgrounds, lifestyles, and locations.