Onboarding Specialist

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

Position Overview

In this role, you will act as a Customer Onboarding Specialist, reporting directly to the Director of Business Operations.

You will have the opportunity to support our growth and expansion in multiple countries as well as help us customize the Candex system and onboard global corporations.

Responsibilities:

• Onboarding Candex into our clients' systems by providing relevant information and documents
• Coordinate with Sales / Account leads / CSMs and handling day to day customer emails
• Regular audit and maintenance of the entity details and supporting documents
• Assist in streamlining processes to make them efficient
• Verify customer data by performing compliance checks
  
  

Qualifications and skills:

• Previous experience in a customer support/ financial operations/ onboarding role
• Undergraduate Bachelor’s degree in economics/finance/accounting is preferred
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Experience in procurement systems like Ariba, Coupa, Tungsten, Taulia etc is preferred
• Highly organized with the ability to multitask and work under pressure
• Tech savvy with the ability to pick up new technology quickly
• High level of English, both written and spoken. Additional language is an advantage
• Monday - Friday workdays are preferable
  
  

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!