Customer Support Representative

WE ARE HIRING A Customer Support Representative

As our CSR, you will be in charge of managing our brand support presence and tone in front of customers and online community, ensuring excellent support for our products.

Success in this position entails providing prompt and effective resolutions to customer inquiries and delivering personalized support.

This role is vital in shaping positive customer experiences and fostering long-term partnerships with our customers.

Responsibilities:  

• Respond to customer online communications regarding shipping, payments, and refunds
• Answer customer online questions regarding general product features
• Collaborate with diverse teams across the company to resolve customer issues
• Manage the support cycle time and the response quality using Zendesk
• Monitor and respond to comments on organic and paid social channels
• Create, update, and maintain support articles in the help center

Requirements:

• 6+ months of experience in online global customer support
• Fluent in English - reading, writing, and speaking
•  Great interpersonal communication skills and a passion for customer experience 
•  Familiarity with the Zendesk CRM tool (or similar tools)
•  Familiarity with online e-commerce platforms and payments such as Shopify, PayPal, Stripe

Must Requirements:

• Working Experience in a Hitech/growth company  
• Knowledgeable in Marketing, Advertising, Economics, and Management

Onboarding and Daily Shifts:

• Your first week on the job will require that you physically attend our office for training.
•  The first three months will require that you physically attend two shifts/month in our office.
•  You will submit your weekly expected shift times on the first day of the working week.
•  Note: some of your shift hours may need to align with our US-based customers (afternoon/evening)

 Company Location: Yokneam Illit / Part-time | Job location: Working from Home

This is a part-time working-from-home student job with flexible working hours of up to 5 hours per day.

Please send your CV to - jobs@wearabledevices.co.il