Clinical Operations & Technical Support Specialist

Join our Clinical team to provide end-to-end operational support for ongoing clinical studies while leading front-line technical support. This role is ideal for someone with a clinical background (e.g., CRA) who enjoys combining operations, training, logistics, and hands-on support for study sites in Israel and internationally.

Responsibilities:

Clinical operations support

• Build and maintain study status summaries and dashboards.
• Perform eTMF quality control (QC) of clinical documents and generate missing-document reports.
• Deliver site trainings:
• Local (Israel): schedule and conduct onsite/virtual sessions.
• International: conduct Zoom trainings in English for investigators/research staff.
• English proficiency check: Assess in English via an inhaler-training simulation.
• Create and design the Investigator Newsletter (content provided by the Study Team).
• Coordinate study meetings (sites, CRAs, Study Team) and maintain agendas/follow-ups.
• Serve as an ongoing point of contact for sites/CRAs on sponsor operational matters.
• Support clinical oversight: review CRO reports and provide performance assessments.
• Maintain Study Shared Folders (structure, versioning, access).
• Coordinate logistics: shipping/receiving study equipment and supplies to/from sites.
  
  

• Run the Help Desk: track tickets, follow up with sites, document thoroughly, back up in Asana, and transfer calls to on-call team members as needed.
• Handle technical issues received via email; correspond with sites in English.
• Triage and route issues: self-resolution, escalation to partners/vendors, or forwarding to IT.
• Maintain structured documentation via an Asana-based form and SOPs
• Produce periodic technical issue reports and service metrics.
• Phone support Sunday–Thursday, 09:00–18:00.
  
  

• At least 2+ years of experience with a clinical background are required (e.g., CRA, Clinical Operations, Site Management).
• Strong knowledge of GCP and workflows with CROs and investigational sites.
• Experience with eTMF and document QC (advantage).
• Excellent English (spoken and written); confident in delivering Zoom trainings.
• Proficiency with Asana (or similar), Excel/Google Sheets, and dashboarding tools.
• Strong organizational skills, attention to detail, and visual communication (for newsletters, slides) – advantage.
• Technical aptitude, service mindset, and the ability to prioritize across multiple stakeholders.