IT Support Specialist

Who We Are

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye

At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What We’re Looking For

Faye is looking for a Junior IT Support Specialist to provide on-site support, managing day-to-day technology needs and equipment.

This is a great entry-level role for someone eager to gain hands-on IT experience and an exciting opportunity to join a fast-growing startup!

Responsibilities:

• Basic IT Support: Provide first-line troubleshooting during office hours, Handle common issues like password resets and account lockouts, Develop simple troubleshooting playbooks for recurring issues
• Equipment Inventory Management: Manage and maintain records of all office IT equipment (laptops, monitors, peripherals), including assignment, storage, and repair tracking.
• Manage Software Inventory: Keep track of what software the company uses through tools like Okta and Google Workspace and usage of those platforms.
• New Employee Setup: Ensure equipment is ready for new hires, Coordinate timely delivery and setup of workstations
• Repair Coordination: Coordinate external repairs and track status until resolution
• Physical Equipment Handling: Perform hands-on IT tasks such as workstation setup, equipment relocation, cable management, and device preparation for reuse.
• Complex technical issues handled by our vendor (Affront Networks)
• Focus on day-to-day operations while they manage infrastructure, automation, and advanced troubleshooting
  
  

• Basic experience troubleshooting IT issues (professional or personal)
• Basic technical aptitude and common sense problem-solving skills
• Must be in our Tel Aviv office 4-5 days per week
• Comfortable with physical tasks (lifting, moving equipment, etc.)