Salesforce Business Analyst

Who we are

• Global hyper-growth tech company, empowering developers to accelerate build times & product releases
• Trusted by 200K+ developers at Microsoft, Samsung, Nintendo, Amazon & more
• Operating across industries: gaming, fintech, embedded software, enterprise tech

What You'll Do

As a Salesforce Business Analyst, you will have a critical role in leading the implementation of key processes. As a strategic partner to the business, you will demonstrate a deep understanding of their processes and act as a consultant on their business system's needs.

• Design and implement business processes based on Sales, Service Cloud and CPQ
• Configure and improve existing processes to increase user adoption and efficiency
• Manage Salesforce implementation projects from start to end through all project lifecycle phases
• Manage the integration, implementation, and maintenance of all applications supporting the business operations
• Support users on their day-to-day tasks, including troubleshooting and data fixes

What You'll Need

• 3+ years of hands-on experience with Salesforce – a must
• B.Sc. in Computer Science / Software Engineering / Industrial Engineering or related field
• Deep technical understanding of Salesforce best practices and customization capabilities – Flows, Formulas, Validation Rules, Approval Processes, etc.
• Experience in a Lead-to-Cash Salesforce environment
• Ability to understand business needs, translate requirements into technical solutions, and document in process flow diagrams
• Can-do approach and drive to learn additional skills and processes
• Service-oriented mindset
• Excellent communication and presentation skills with fluent English
• Experience with Salesforce CPQ – a must
• Experience working with integration tools (specifically Workato) – big advantage
• Experience integrating Salesforce with other systems, such as Marketo, NetSuite, Outreach, LeanData, Planhat, etc. – advantage