Call Center Manager

Ituran, a company specializing in vehicle communication services, is seeking a Customer Service Center Manager with proven leadership abilities, experience in managing service centers, and a desire to lead service in a dynamic environment.

This is a strategic and challenging role with the opportunity to directly impact service quality and organizational performance.

Location: Azor, Central District

Responsibilities:

• Oversee the daily operations of the customer service center, including managing a team of managers and 100 representatives to meet company goals.
• Provide ongoing guidance and support to team managers and shift supervisors.
• Monitor work processes, analyze and track performance, and ensure service targets are met.
• Drive innovation: Initiate and implement innovative solutions tailored to the digital age and market changes.
• Lead change: Manage change processes and adapt business activities to a changing reality while maintaining company values.

Job Requirements:

• Bachelor's degree – mandatory, Master's degree – an advantage.
• At least 5 years of managerial experience in customer service center roles with large teams (over 100 employees), with at least 3 years in a center management role.
• Deep familiarity with the digital service world and proven experience in inbound sales and upselling.
• Ability to work under pressure and tight deadlines.
• Flexibility and creativity.
• Emotional intelligence.
• Responsibility and courage.
• Excellent interpersonal communication skills.

What We Offer:

• An opportunity to be part of a leading business management team in a dynamic and challenging environment.
• Direct involvement in strategic decisions and significant influence on organizational processes.
• The ability to directly impact employee and customer satisfaction within the company.

Join a successful and groundbreaking company.

Send your resume to: cv@ituran.com with job number 531 or via DM