Customer Support Specialist

Company Description

ReaLo seamlessly digitizes any retail space, delivering advanced e-commerce technological and visualization capabilities to brick-and-mortar stores. Combining cutting-edge technology with screens and sensors, our platform enables retailers to provide data-driven dialogue from the first moment of a consumer’s in-store journey. We are dedicated to reshaping the retail experience by merging physical and digital realms.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Tel Aviv District, Israel. The Customer Support Specialist will handle day-to-day customer inquiries, provide technical support, resolve issues to ensure customer satisfaction, and maintain a high level of professionalism. Duties will include communicating with customers via various channels, troubleshooting technical problems, documenting interactions, and escalating issues when necessary.

Qualifications

• Excellent customer support and customer satisfaction skills
• Strong interpersonal abilities, empathy, and active listening
• Proficiency in technical support, diagnostics, and troubleshooting
• Sharp analytical thinking with effective problem-solving capability
• Ability to work independently and collaborate within cross-functional teams
• Fluency in English; additional language skills (e.g., Hebrew, Arabic, Russian) are a plus
• Previous experience in a similar customer-centric or tech support role (1–3 years recommended)
• Patience, empathy, resilience; able to maintain professionalism under pressure
• Time-management skills—able to multitask and prioritize effectively 

Bonus Points

Experience With Help Desk & Ticketing Platforms:

• Zendesk, Freshdesk, Jira Service Desk, Help Scout 

Remote Support & Collaboration

• TeamViewer, AnyDesk, Zoom, Microsoft Teams, Slack, Monday.com, Confluence