Customer Success Manager (Student Position)

Berries is hiring a Customer Success Manager! 🎉 🫐 

Overview:

At Berries, we’re using AI to simplify documentation for mental health professionals, helping them spend less time on notes and more time with patients. Trusted by over 8,000 clinicians, Berries is growing fast, and we’re looking for someone who’s excited to grow with us.

We're now hiring a Customer Success Manager (student position, remote) to support our clinician community. If you're a great communicator, tech-savvy, and passionate about helping people, this is for you.

Responsibilities:

• Be the main point of contact for our users - answer questions, troubleshoot issues, and ensure every customer feels heard and supported.
• Conduct daily support conversations with clinicians, providing accurate and empathetic assistance.

• Quickly diagnose issues and deliver effective, tailored solutions.

• Stay up-to-date with our product, new features, and improvements.

• Help create helpful guides, tutorials, and resources.

• Work U.S. hours.

Requirements:

• Native-level English (spoken and written).

• Quick to learn new technologies and workflows.

• Strong multitasking and time management skills.

• Self-starter who takes ownership and thrives in a fast-paced environment.

• Passionate about delivering exceptional customer experiences.

• Positive attitude, team spirit, and genuine empathy.

• Understanding of U.S. culture - an advantage.

Looking forward to hearing from you! 🚀