Senior Engineering Manager, CX

About the role:

Forter is a fast-paced, innovative SaaS company at the forefront of fraud prevention, trusted by some of the world's largest enterprises to protect their businesses and consumers while enabling frictionless commerce. This is an exciting time as we rapidly expand our capabilities, integrating advanced AI and evolving our products into a robust, scalable platform for enterprise-level use. We're actively onboarding new, high-impact customers, driving significant growth and demanding sophisticated platform solutions.

We are seeking an exceptional Senior Engineering Manager to lead a team of 6 talented engineers within our Customer Experience (CX) Engineering group. This role is pivotal in shaping how our customers interact with Forter's fraud prevention capabilities and will have a direct impact on their day-to-day operations. Your focus could span from enhancing core platform capabilities to pioneering new AI-driven product features, or a combination of both – ensuring there are always relevant and exciting challenges to tackle.

Why should you join us?

• Impact at Scale: You'll lead a team building products that augment our core fraud prevention offering, working on the most widely used areas of our application with maximum customer impact.
• Pioneering AI & Platform Evolution: Be at the forefront of integrating AI into our products and evolving our offerings into a robust enterprise-grade platform.
• Collaborative Culture: Work closely with Product, UX, Analytics, ML, and other engineering teams to deliver intuitive, high-impact solutions.
• Growth and Ownership: Foster a culture of delivery and excellence, mentoring your team to grow and owning mission-critical systems.
  
  

What You'll Be Doing:

• Lead and mentor a team of 6 talented software engineers, fostering a culture of delivery, collaboration, and excellence.
• Drive the development of products that empower our customers to combat fraud efficiently, gain valuable insights, and manage daily operational needs.
• You’ll be hands-on: Managers at Forter drive innovation and impact by doing hands-on just as much as they grow and nurture our engineers
• Collaborate closely with product managers, product designers, and executives to iteratively develop, improve, and release features.
• Be technically engaged, diving into code reviews, architectural discussions, and providing occasional hands-on contributions when necessary.
• Work closely with stakeholders and customers, understanding their needs and translating them into actionable product roadmaps.
  
  

What you'll need:

• A Proactive Problem Solver: You possess a relentless, get-things-done attitude, thriving on winning and exceeding goals. You come with a plan and solve complex problems.
• An Experienced Engineering Leader: You have at least 4 years of experience leading a team of 4+ engineers. You effectively lead, set expectations, and help your team grow.
• A Full-Stack Expertise & AI Acumen: A full-stack engineer at heart with 6+ years of experience, highly experienced with NodeJS, React, various data stores (ElasticSearch, MySQL, Snowflake, Redis), AWS, event-driven architectures, and hands-on experience with AI/ML-based systems like prompt engineering.
• Collaborative & Priority-Driven: You excel at working with product managers and designers, managing priorities amidst distractions and curveballs, and maintaining focus. You are a team player who knows how to harness and coordinate with peers to get things done.
• You Embrace Change: Forter is a fast-changing company where adaptability is key. We embrace evolving directions and priorities, always driven by business interest, which is why we are winning in our market. You will thrive in an environment where strategic shifts are common, and your proactive leadership will be crucial in navigating these changes. You deal well with fuzziness - by methodologically clearing it.
  
  

Would Be Really Cool If You Have Experience With:

• Design Systems
• Typescript
• Python
• Micro frontends
  
  

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
  
  

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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