Customer Success Engineer

Customer Support Engineer – Cybersecurity Startup (Israel-Based)

Our client, a rapidly growing startup in the cybersecurity/network security space, is seeking a Customer Support Engineer to join their expanding team in Israel.

In this role, you’ll be part of a go-to-market-focused environment, supporting enterprise customers using innovative security products. You’ll act as a key customer advocate, helping to resolve issues, deliver exceptional support, and drive long-term success.

What You’ll Do:

• Provide prompt and effective support to customers across a variety of cybersecurity use cases.
• Own support issues end to end — from intake to resolution — escalating internally when needed and ensuring a smooth experience.
• Collaborate closely with engineering, product, and customer success teams to solve technical problems and improve client outcomes.
• Help build internal knowledge bases and contribute to support process improvements as the company scales.
• Share customer feedback to help shape product development and user experience.

What We’re Looking For:

• 2–4+ years of customer support or customer success experience, ideally in a cybersecurity or network security startup.
• Strong communication and problem-solving skills, with a clear, calm, and client-focused approach.
• Experience working with enterprise customers and collaborating across teams in a fast-paced setting.
• Comfortable operating in an early-stage, GTM-driven startup environment.
• Must be based in Israel (hybrid or remote).