Support Data Analyst

Are you a data-driven, curious professional eager to kickstart your career in high-tech and make a tangible impact? As a Support Data Analyst at AppsFlyer, you’ll be at the intersection of data, product, and customer experience, supporting the Global Support group while also driving cross-functional analytics initiatives.

This is a unique opportunity to contribute to AppsFlyer's rapid growth, develop deep domain expertise in both data analytics and customer support operations, and collaborate with teams like Engineering, Product, Client Services, and the AppsFlyer Analytics Guild.

What You'll Do

• Analyze complex datasets to uncover trends and insights that guide business and product decisions.
• Develop and maintain scalable data models, reports, and dashboards using tools like SQL, Excel, and Looker.
• Own data workstreams that support KPI tracking and operational efficiency, and support Engineers in resolving customer issues through data exploration and root cause analysis.
• Improve data pipelines with Python, DBT, BigQuery, and Athena to enhance support team efficiency. Spot workflow gaps and suggest data-driven solutions to improve technical support operations.
• Partner with Support leaders, Engineers, and Analysts to influence decisions with data, and deliver clear, actionable insights to both technical and non-technical audiences, including senior leadership.
• Lead cross-functional analytics projects from planning through execution.
• Work with leading big data and cloud analytics tools. Grow your skills through collaboration within the AppsFlyer Analytics Guild.
• Analyze complex datasets to uncover trends and insights that guide business and product decisions.
  
  

• 0–2 years of experience in BI, data analysis, or technical support analytics.
• Bachelor's degree in a quantitative or technical field (e.g., Industrial Engineering, Computer Science, Statistics, Finance) or equivalent practical experience.
• Proficiency in SQL and experience working with large datasets.
• Hands-on experience with BI tools (e.g., Looker, Tableau, Power BI).
• Experience or interest in data modeling and working with platforms such as BigQuery and Athena.
• Strong analytical thinking, attention to detail, and ability to independently structure and solve problems.

• Clear communicator in English with the ability to present complex ideas to both technical and non-technical audiences.
• Team player with a proactive, “can-do” attitude and the ability to thrive in a matrixed environment.
  
  

• Experience in project management or Agile environments.
• Familiarity with bug tracking tools (e.g., JIRA).
• Experience in performance marketing or a SaaS B2B company.
• Referred by an AppsFlyer team member.