IT Support Specialist

The IT Support Specialist provides frontline hardware and software technical assistance to

faculty, staff, students, and parents. The IT Support Specialist also assists with critical

backend tasks on hardware and software to ensure optimal performance.

Working Hours: Monday - Thursday 7:30 - 4:30, Friday 8:00 - 3:00.

Essential Responsibilities

● Provide technical assistance to faculty, staff, and students on classroom-related

hardware and software,e including laptops, iPads, printers, Apple TVs, projectors,

SMARTboards and Smart TVs.

Respond to help requests via online ticketing system, telephone calls, and emails in a

timely manner. Document help desk resolutions and follow up with users to ensure

resolution is satisfactory.

● Assist with device repair workflows, perform installations, security updates, and

configurations, and oversee upgrades and replacements.

● Prepare and distribute school issued, managed devices to faculty, staff, and students

● Maintain and evaluate inventory using FreshService & Destiny; ensure equipment

meets school demands.

● Ensure all managed devices are protected through secure configurations, regular

updates, access controls, and endpoint protection tools.

● Coordinate with external vendors for technology procurement and support contracts.

● Set up and maintain technology for school-wide events, standardized testing, and

online exams.

● Set up video recording cameras for classes and events.

● Assist users with account logins, password resets, and connection to AIS networks.

● Perform hardware and software installations, configurations and updates as needed.

● Organize and maintain storage areas.

● Check out and return technology equipment.

● Assist in creating training materials pertaining to computer troubleshooting and

usage.

● Other duties as assigned by the Technology Director