SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple so IT teams can focus on what matters most.

We’re seeking a tech-savvy Product Manager to lead one of our cross-functional squads. In this role, you will drive the development and success of our product, shaping solutions that enhance efficiency and automation for IT teams worldwide.

As the Product Manager, you will own the product vision and roadmap, turning complex challenges into intuitive, impactful solutions. You’ll collaborate with engineering, design, and business stakeholders to deliver innovative features that empower thousands of global customers and shape the future of AI-powered IT Service Management.

Responsibilities

• Lead a cross-functional squad to deliver impactful product initiatives.
• Own the full product lifecycle – from discovery and planning to launch, iteration, and adoption.
• Define and prioritize product requirements by combining user feedback, market trends, data insights, and stakeholder input.
• Collaborate with internal teams (engineering, design, analytics, customer revenue, and marketing) to ensure successful execution and alignment with business goals.
• Continuously analyze user behavior and market landscape to identify opportunities, optimize the user experience, and drive product growth.
  
  

• 4+ years of experience as a Product Manager in a B2B SaaS environment, preferably with technical products, thriving in a fast-paced startup environment.
• Strong technical foundation with an understanding of software development processes, cloud environments, and IT ecosystems.
• Proven track record of leading cross-functional squads in Agile environments, successfully driving products from concept to launch and adoption.
• Strategic, analytical, and data-driven mindset, able to connect market trends, user insights, and business goals into clear, actionable product decisions.
• Experience with UX-focused product development, collaborating with design to simplify complex technical challenges into intuitive solutions that delight users.
• Excellent communication and stakeholder management skills, with the ability to influence without direct authority.
• Fluent in English, both written and spoken.
• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred)
  
  

• Drive Innovation in AI-Powered ITSM- Join a company transforming how IT teams operate, delivering smart, automated solutions used by thousands of organizations worldwide.
• Shape Products and Drive Impact- Lead a cross-functional squad to own product initiatives from concept to launch, transforming complex technical challenges into intuitive solutions that enhance efficiency for global IT teams and shape the future of SysAid’s platform.
• Grow as a Product Leader- Develop your skills in a fast-paced startup environment, collaborating with engineering, design, and business teams while driving high-visibility projects.