Salesforce Service Cloud Specialist

We’re looking for a skilled Salesforce Service Cloud Specialist to lead and implement Salesforce-based solutions, manage end-to-end projects, and continuously optimize business processes across departments.

What You’ll Be Doing:

• Lead cross-functional CRM projects from planning to execution
• Design and implement scalable Salesforce solutions using best practices and 3rd-party tools
• Hands-on configuration: Lightning pages, flows, custom fields, permissions, validation rules, and more
• Work closely with business stakeholders to understand and translate needs
• Solve real user issues and improve system logic
• Identify opportunities for innovation and process improvements

What You Bring:

• BA in Industrial Engineering, Information Systems, or equivalent
• 3–4 years of experience managing projects and customizing Salesforce (including Service Cloud)
• Strong project management skills
• Detail-oriented, organized, and analytical mindset
• Excellent communication, troubleshooting, and interpersonal skills

• Fluent in English – other languages are a plus
• Salesforce Admin certification – a strong advantage