1st LINE SUPPORT ANALYST/ ENGINEER with German

Would you like to be the part of the team that every day makes the world a happier place? Do you have courage to craft the future? Do you like solving problems and find challenges exciting? 

If so, we have something for you!

We are currently looking for 1st LINE SUPPORT ANALYST/ ENGINEER with German.

Your job in a nutshell

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in German is essential for effective communication with colleagues and clients.

What Will You Be Doing

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team
  
  

• Basic experience in Windows OS and MS Office
• Customer service experience will be an asset
  
  

• German language C1; English Proficiency B2 level.
• Interpersonal Skills Eager to develop through interactions with native speakers.
• No Experience Needed Just a desire to learn new IT skills.
• Communication and Teamwork Strong communication and ability to work well in a team.
• Problem Solving Proactive attitude and efficient task management.
• On-the-Job Training Provided, no prior experience necessary.
• Flexibility Willing to work various shifts, including 24/7, hybrid model
  
  

• Wellbeing & Work-Life Balance Integration and passion-sharing events.
• Healthcare Private medical and dental care.
• Benefits Platform Access to shopping, cinema, sports, etc.
• Sport Activities Co-funding for Multisport & OK system cards, b-active program.
• Learning & Development Courses and certifications (e.g., Google Cloud, AWS, ITIL).
• Professional Growth Conferences and expert communities.
• Special Occasions Gift packages for Easter, Christmas, Children’s Day.
• Seniority Appreciation Additional days off, Atos Jubilee gifts.
• Community Engagement Charity and eco initiatives.
• Performance Bonus Additional monthly bonus based on performance.
  
  

• IT specialist
• Team leader
• Project coordinator
• Process manager