Information Technology Support Specialist

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation

.
Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing in and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environmen

t.
Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With over 450 employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo, and Europe, we offer in each region competitive perks and benefi

ts.
Do the most meaningful work of your career by joining us on our mission to transform tomorrows, to

day.
What you will be d

• oing:
  Provide first and second-level technical support for emp
• loyeesHandle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user s
• upportManage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assi
• gnmentAdminister user accounts, passwords, security policies, and backup s
• ystemsTroubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video confere
• ncing)Provide support for peripheral hardware including printers, docking stations, monitors, and external d
• evicesSupport infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based end
• pointsServe as the primary technical contact for shore-based office
• usersMaintain accurate IT asset inventory and ensure up-to-date documen

tation
What yo

• u have:Minimum 5 years of experience in an enterprise IT Helpdesk envir
• onment.Strong hands-on experienc
• e with:Microsoft Windows 11 deployment and
• supportMicrosoft Windows 7, 10
• supportOffice 365 suite, Exchange Online, SharePoint Online
• , TeamsMicrosoft Intune, Microsoft Entra ID (Azure AD), and Microsof
• t AzureActive Directory (users, computers, and GPO mana
• gement)Proficie

ncy in:-Computer hardware setup and troubles

hooting-client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and fi

rewalls-PowerShell scripting for automation and troubles

• hootingExcellent communication skills in English and
• HebrewStrong service orientation, self-motivation, and ability to work well in
• a teamStrong organizational and documentation
• skillsFast learner, willing to expand knowledge in new IT techn