Account Director

Fetcherr, experts in deep learning, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcherr is seeking a highly motivated and client-focused Account Director to manage strategic relationships with key airline partners. This individual will serve as the primary point of contact for assigned accounts, ensuring;

• Exceptional client satisfaction,
• Commercial performance, and
• Alignment between Fetcherr’s product suite and each client’s business objectives.
  
  

• Serve as the day to day contact for airline partners, managing the client relationship and ensuring high levels of satisfaction and engagement.
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
• Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
• Represent the client’s voice internally to influence product development and service enhancements.
• Willingness to travel for client meetings, QBRs, or industry events.
  
  

• 12–15 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations.
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus.
• Experience in the airline industry, specifically in commercial roles such as pricing, revenue management, or network planning – advantage.
• Experience in tech companies – advantage.
• Experience working with PSS or RMS IT vendors – advantage.
• Fluent in English (spoken and written) is required; additional languages – advantage.