Senior Customer Success Consultant

Job Description

ABOUT THIS JOB

We’re looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfK’s solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.

Responsibilities

Client Relationship Management

• Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention
• Understand each client’s strategic objectives and deliver tailored solutions that meet their evolving needs
• Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism
  
  

Insight Generating & Data Analysis

• Understand complex retail and market data to identify trends, patterns, and opportunities
• Deliver actionable insights and strategic recommendations to help clients grow their business
• Act as a thought partner to clients, guiding them through data-driven decision-making
  
  

Content & Presentation Development

• Develop compelling business content and presentations for both clients and internal stakeholders
• Ensure messaging is aligned with GfK’s brand values and effectively communicates complex data
• Present insights clearly, persuasively, and with business impact
  
  

Cross-Team Collaboration & Experience Improvement

• Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience
• Identify and implement opportunities to add value for clients and enhance service delivery
• Voice client feedback internally to help improve products, processes, and performance
  
  

Requirements

• Proven experience in customer success, account management, or consulting roles, preferably in the market research, consulting, analytics, or tech sector.
• Strong analytical skills with the ability to interpret data and uncover business insights
• Proficiency in Microsoft Office, particularly PowerPoint and Excel
• Excellent communication skills in both Hebrew and English – written and verbal
• Ability to work independently, manage multiple projects, and respond swiftly and effectively to unexpected challenges
• Experience in building high-level business presentations and simplifying complex ideas
• Strategic mindset combined with a hands-on, proactive approach
• High level of ownership, accountability, and attention to detail
• Strong interpersonal and influencing skills
• Passion for customer success, data, and continuous improvement
  
  

What We Offer

• Work in a stable environment in a leading international research company
• Opportunity to work with the biggest tech and durable companies
• Access to learning platforms, mentorship programs and educational support to keep developing your skills
• High level of projects & clients
• Great, friendly atmosphere
• Working in a multi-country environment
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion