Customer Success Manager

At Umbrella, we help companies stop wasting cloud spend and start scaling with confidence. Our FinOps platform supports some of the world’s smartest engineering and finance teams, and we’re growing fast.

We’re looking for a Customer Success Manager (CSM) to take full ownership of the customer lifecycle, from onboarding to renewal. This isn’t a support role. It’s about building real relationships, driving product adoption, identifying risks and opportunities, and making sure our customers get continuous value from Umbrella.

You’ll play a central role in driving both department and company success. This position is core to Umbrella’s mission.

What you’ll be doing

• Own and manage the full post-sale customer journey
• Build strong, long-term relationships with key accounts
• Proactively engage with customers to ensure adoption, usage, and satisfaction
• Monitor customer health and usage metrics to identify risks and growth opportunities
• Coordinate onboarding, QBRs, and ongoing engagement plans
• Work closely with Sales, Product, R&D, and Support to deliver a seamless experience
• Drive successful renewals and identify expansion opportunities
  
  

• Over 2 years of experience in Customer Success, Account Management, or Support roles within SaaS, with a focus on financial operations (FinOps) platforms or cost optimization tools
• Strong communication and relationship-building skills in Hebrew and English
• Experience working with cross-functional teams, including Sales, Product, and R&D
• Familiarity with cloud, SaaS, or FinOps concepts
• Hands-on and tech-savvy, with a strong ability to quickly learn and adapt to new SaaS tools and FinOps platforms
• Organized, proactive, and able to prioritize in a fast-moving environment
• Customer-first mindset. You’re empathetic, curious, and genuinely care about impact