Customer Success Engineer

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

As a Customer Success Engineer at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:

• Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one CyberArk product pillar
• Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one CyberArk product pillar.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
• Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
  
  

• BA or equivalent (Computing or related degree)
• 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
• Prior experience with CyberArk Software solutions is an advantage
• Knowledge of the following technologies (including their support and security operation) is desired: enterprise directory services (Active Directory, LDAP, etc.) UNIX/Linux, databases, DevOps (Jenkins, Ansible, Git, etc.), cloud technologies (AWS, Azure, Google Cloud, Kubernetes, OpenShift)
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills