Charm Security-Product Manager

Charm Security is building the first Customer Security Platform that proactively protects people from scams and social engineering attacks. We combine real-time detection, behavioral insights, and AI-driven interventions to prevent harm before it happens.

We’re looking for a hands-on, mission-driven Product Manager to help us build products that truly protect people. You’ll lead key initiatives across discovery, delivery, and iteration, working closely with engineering, design, and customer teams to bring high-impact features to life.

You’ll own your domain from end to end: defining the vision, aligning stakeholders, and making decisions that balance speed, quality, and impact. You’ll also help shape how we use AI and real-time agentic systems to detect scams and intervene effectively while always keeping the human at the center.

What You’ll Do-

• Own and drive product initiatives from idea to launch, with full accountability for delivery and outcomes.
• Work closely with customers and fraud analysts to understand pain points, edge cases, and unmet needs.
• Define and prioritize product requirements that align with our mission, user goals, and technical feasibility.
• Partner tightly with engineering to ship quickly and iteratively without losing sight of long-term strategy.
• Collaborate on UX and system behavior for real-time interventions, messaging, and adaptive flows.
• Use data and feedback loops to measure success and drive continuous improvement.
• Keep a pulse on evolving scam patterns, fraud tactics, and regulatory shifts that inform product decisions.
• Contribute to our product culture, roadmap planning, and team rituals as an early key hire.