Customer Success Manager

Customer Success Manager – PCB Technologies

Location: Migdal HaEmek, Israel

Industry: Printed Circuit Boards (PCB), Advanced Manufacturing

About Us

PCB Technologies is a leading Israeli company providing end-to-end solutions in the field of printed circuit boards (PCB)—from design, through manufacturing, assembly, and testing, to full system integration. We specialize in advanced technologies such as miniaturization, organic substrates, and advanced IC packaging, serving top-tier clients in defense, aerospace, medical, semiconductor, and advanced industries.

About the Role

We are seeking a Customer Success Manager with strong operational, business, service-oriented, and technological skills to lead cross-organizational processes and deliver professional, accurate, and efficient service to our customers.

You will manage post-sale processes—from order receipt to full delivery—while ensuring compliance with operational, quality, and budgetary targets.

Key Responsibilities:

• Manage and support customers throughout all project stages—from order receipt to full delivery.
• Monitor and control timelines, quality, resources, and budget, including risk management and KPI reporting.
• Lead cross-functional teams (production, procurement, quality, engineering, etc.) in a matrix structure.
• Resolve real-time issues and present solutions to customers professionally.
• Prepare and send status reports to customers.
• Coordinate between interfaces and ensure compliance with defined metrics (OTD, YIELD, customer complaints, etc.).

Requirements:

• Bachelor’s degree in Industrial Engineering and Management or a relevant field – mandatory.
• 3+ years of experience in project management or customer success – strong advantage.
• Experience in customer support and service – advantage.
• Full proficiency in Microsoft Office, especially Excel – mandatory.
• Experience with ERP/SAP systems – mandatory.
• Familiarity with defense customers – advantage.
• Strong interpersonal communication, ability to work independently and in a team, systemic vision, and ability to drive matrix interfaces.
• Understanding of operational processes in a process-oriented company.

Why Join Us?

• Be part of a company at the forefront of innovation and technology in PCB manufacturing.
• Make a direct impact on critical products used by leading defense, aerospace, and medical organizations in Israel and worldwide.
• Work in a dynamic, collaborative environment that values excellence, innovation, and long-term partnerships.