Help Desk Technician

RADCOM (Nasdaq: RDCM) is a leading expert in 5G ready cloud-native, network intelligence solutions for telecom operators transitioning to 5G. The RADCOM Network Intelligence suite offers intelligent, container-based, on-demand solutions to deliver network analysis from the RAN to the Core for 5G assurance.

We are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).

• Providing end-user support to all employees globally.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.

• Set up and configure new user accounts, computers, and mobile devices.

• Escalate complex issues to higher-level IT staff as needed.

• Maintain documentation of support activities and technical procedures.

• Assist in maintaining IT inventory and tracking assets.

Requirements:

• Proven experience as a IT Support Technician or other customer support role.

• Good understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and resolve basic technical issues.

• Excellent communication skills and a service-oriented attitude.

• Ability to work independently and as part of a team.

• Familiarity with ticketing systems and remote support tools.