Support Partner

Company Description

Founded in 2009, Modellama is a technology company located in Raanana. The team comprises experienced data scientists, talented developers, and sports enthusiasts committed to designing accurate event prediction tools. Modellama's proprietary systems are used by associated companies to maximize investments, leveraging advanced statistical models and real-time data processing.

Support Partner Modellama:

Our support department is seeking a Support Partner to work on rotating shifts.

As a Support partner at Modellama, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your primary responsibilities will include delivering efficient and high-quality support, handling client inquiries, resolving issues, and ensuring top customer satisfaction. You’ll also collaborate with our research and development teams to address and solve customer challenges effectively.

What You’ll Do:

• Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
• Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
• Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
• Documentation: Maintain support resources like FAQs and guides.
• Customer Feedback: Help us understand customer needs and drive ongoing improvement.

What You Bring:

• Support Experience: Previous customer support or helpdesk experience
• Customer-First Mindset: Strong communication skills and a solution-oriented approach
• Tech Savvy: SQL experience is essential, with a quick grasp of complex software and technology
• Multitasking Pro: Skilled at staying organized and managing multiple tasks under pressure
• Language Proficiency: Proficient in English; Russian is an advantage
• Flexible Availability: Preference for those available on Saturdays
• Educational Background: A Bachelor’s degree or relevant certifications are desirable, but not mandatory
• Love for Sports: Passion for soccer is a big plus, and Russian language skills are an advantage