Customer Success Manager

Description

Scytale is a fast-growing B2B SaaS startup transforming cybersecurity compliance for businesses worldwide. Our innovative Compliance-as-a-Service platform simplifies frameworks like SOC 2, ISO 27001, HIPAA, GDPR, and PCI DSS for startups, scale-ups, and enterprises. Recognized as a leader in Governance, Risk & Compliance on G2, our customers rave about our platform and service.

Headquartered in Tel Aviv, we offer a collaborative, growth-oriented environment with a hybrid work model, competitive compensation, and benefits that prioritize your professional and personal well-being.

Role Overview

We are seeking a driven and knowledgeable Customer Success Manager to join our Customer Success team. In this role, you will guide customers through complex security compliance processes, ensuring their success and building trust in their organizations. Your mission is to provide exceptional guidance and support, drive product improvements based on feedback, and contribute to Scytale’s growth by delivering top-tier compliance solutions.

Requirements

What You Bring

Experience

• At least 2 years in customer success, project management, or similar fields.
• Technical exposure to cloud environments and software development concepts.
• Extensive experience managing compliance projects and audits (e.g., SOC 2, ISO 27001)- advantage.
  
  

• Proficiency in managing multiple projects and meeting deadlines using tech tools.
• Excellent verbal and written communication abilities.
• Strong self-starter with a solution-focused and positive attitude.
  
  

• Bachelor’s degree in Engineering, Information Systems, Computer Science, Law, Accounting, or Business (an advantage).
  
  

• Prepare SaaS companies for security audits such as SOC 2 and ISO 27001, including assessment, preparation, and audit management.
• Assist customers with filling out vendor security questionnaires and creating policies, procedures, and risk assessments using our product.
• Advise customers on best practices and evolving security regulations.
  
  

• Establish and maintain long-term relationships with clients by ensuring their compliance needs are met.
• Provide hands-on support throughout their compliance journey.
  
  

• Coordinate activities across multiple teams and integration points, ensuring seamless execution.
• Drive product improvements by incorporating market feedback and customer needs.
  
  

• Clearly articulate security compliance concepts and Scytale’s value proposition to clients.
• Write and present well-structured documentation and processes.
  
  

• Innovative Work: Be part of a cutting-edge product shaping the future of security and compliance.
• Learning & Growth: Access courses, conferences, and mentorship to grow your career.
• Collaborative Culture: Work with inspiring colleagues in a supportive environment.
• Relaxation & Fun: Take breaks in our relaxation room or join our team events, happy hours, and holiday celebrations.
• Family First: Personal and family priorities always come first.
• Ready to innovate and grow with us? Join Scytale and help transform cybersecurity compliance for companies worldwide!