Customer Success Manager

About the Company:

At PrettyDamnQuick, we help eCommerce brands win—one checkout at a time.

Our platform transforms static checkouts into dynamic profit engines, using AI-powered segmentation, A/B testing, and smart personalization to boost conversion, increase AOV, and drive loyalty from click to delivery.

We’re trusted by 250+ fast-growing brands and backed by top-tier investors. But what truly sets us apart is our team: fast-moving, low-ego, and deeply committed to helping independent merchants thrive.

If you're driven by big goals, real impact, and the opportunity to shape the future of eCommerce, you’ll feel right at home here

About the role:

We are seeking a Customer Success Manager (CSM) to manage and grow relationships with our clients. The ideal candidate will manage customer relationships to drive adoption, ensure renewals, and identify and nurture upsell opportunities, ultimately fostering customer advocacy and satisfaction.

As part of the joint customer journey, the CSM will work closely with clients to optimize their checkout performance, driving improved revenue outcomes, and share best practices to drive the customers business KPIs including AB testing strategies and occasional data reviews.

Key Responsibilities:

• Oversee all customer activities and manage account relationships from business relationship to hands on setup
• Focus on ensuring customer renewals and preventing churn
• Identify and foster opportunities for upselling and cross-selling
• Perform business reviews and work with the customer on a mutual success plan
• Drive Product Adoption
• Align and understand the customer’s goals and KPIs, validate we maximize PDQ’s ROI
• Track the customer performance and support them in improving those KPIs over time
• Train the customer on PDQ’s platform to meet their business goals and leverage the full potential of the platform
• Serve as a subject matter expert on our platform for our customers
• Lead client onboarding, ensuring a smooth and successful implementation.
• Effectively collaborating with internal teams including sales, support , product management, R&D, etc.
• Stay up-to-date with the latest product developments, industry trends, and emerging technologies to offer top-notch support to customers
• Travel to customer sites, local and abroad, as required

Requirements:

• 1-2 years proven experience in a Customer Success or Account Management role, in a SaaS environment
• Experience in working in the ecommerce domain.
• Proven track record of meeting or exceeding renewal and business targets.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Experience working with clients in North America, with flexibility to accommodate different time zones.
• Analytical mindset with the ability to gather and interpret data to drive decisions.
• A proactive approach to problem-solving and a passion for delivering value to clients.
• Ability to thrive in a fast-paced, team-oriented environment.
• Fluent in English, both written and spoken
• Highly motivated and impact-driven; quick to learn, thrives under pressure, and excels in collaborative, team-oriented environments
• Willingness to work flexible hours to support both U.S. and Israel time zones