IT Tech Lead

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

We are seeking an enthusiastic, collaborative, and highly motivated Hands-On IT tech Lead to join our company. The ideal candidate thrives in a fast-paced environment and welcomes new challenges every day.

The IT tech Lead will report directly to the security & compliance and IT manager and will be managing Optimove's IT systems and provide global IT support. In addition, they'll be responsible for implementing and enforcing information technology/security policies and tools per Optimove's standards and managing inventory and licensing.

Responsibilities:

• Support end users with patience and professionalism, ensuring a helpful and service-minded approach.
• Tech lead IT staff by training and coaching IT specialists.
• Manage information technology and computer systems, track, research, evaluate, and maintain hardware and software inventory.
• Maintain essential IT operations, including operating systems, asset management tools, applications, email systems, laptops, meeting rooms, software, and hardware.
• Design, develop, implement, and coordinate systems, policies, standards, and procedures.
• Handle business-critical IT tasks and systems administration.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Identify problematic areas and implement strategic solutions in time.
• Lead projects, methodologies, and key responsibilities within a larger business initiative.
  
  

• At least 3 years of hands-on experience in a global IT department, preferably in a lead role.
• Security-oriented and has a good understanding of security and compliance, like SOC2 and ISO27001.
• Proven experience with IDP, MDM, VPN, EDR, SaaS management, mail/web filtering, and cloud service providers.
• Solid understanding of protocols: DMARC, DKIM, SPF, TCP/IP, DNS, DHCP.
• Familiar with frameworks like ITIL, COBIT – advantage.
• Familiar with GCP, Snowflake, and Wiz – advantage.
• Related Certifications – advantage.
• Fluent English.