We are recruiting a skilled and analytical Sales Operations Manager to lead and optimize our sales teams. This role requires a strategic thinker with a strong data-driven mindset, experience in performance analysis, and the ability to implement sales operational optimizations based on insights. Responsible for managing a direct team, overseeing data reporting and performance analytics, and driving process improvements across multiple operational functions.

As a key leader, you will collaborate closely with team managers across all sales and operational departments, working directly with senior stakeholders, including marketing teams, business leaders, and cross-functional managers, to ensure efficiency, accountability, and performance enhancement.

Key Responsibilities:

• Direct team management – Lead and oversee a team of four operations professionals working in shifts.

• Performance analytics & optimization – Conduct ongoing performance analyses, generate insights, and create data-driven optimization strategies.

• Reporting & dashboards – Develop and manage dashboards that track key operational KPIs, ensuring continuous efficiency improvements.

• Cross-functional collaboration – Work closely with marketing teams to provide feedback on lead quality, acquisition channels, and conversion effectiveness.

• Operational oversight – Monitor and ensure proper handling of inbound leads, phone call responses, and process adherence.

• Strategic planning – Identify bottlenecks, assess operational issues, and present weekly reports on performance trends and potential inefficiencies.

• Process improvement – Implement new data-driven workflows to optimize team performance and efficiency.

• Business impact & leadership – Provide continuous operational feedback to management, ensuring challenges and inefficiencies are flagged and addressed proactively.

• Real-time task delegation – Assign daily tasks based on data insights, ensuring workload distribution aligns with operational needs.

Requirements:

• 3-4 years of proven experience in an Operations Management role within a sales-driven or call center organization.

• Strong analytical skills – ability to interpret data, identify trends, and develop actionable insights.

• Hands-on experience with BI & dashboard tools – familiarity with Looker Studio, Salesforce, CRM systems, and Excel.

• Experience in sales operations, lead management, and call center processes.

• Excellent business acumen – ability to optimize workflows, identify inefficiencies, and drive performance improvements.

• Strong interpersonal and communication skills – ability to collaborate with senior leadership and operational teams.