🌱Customer Success Manager

Location: On-site | Team: Growth & Success | Type: Full-time

Schedule: Evening hours (to align with LATAM partners) | Languages: SPANISH & ENGLISH

🧭 About Localbird

Localbird helps vacation rental partners boost revenue and delight guests with curated local services — from private chefs to adventure tours — seamlessly embedded into the stay experience.

🎯 The Role

As a Customer Success Manager, you'll own the relationship with hosts and property managers post-sale. Your mission is to activate, train, and scale partner success through onboarding, education, and ongoing engagement. You’ll operate in an agile, experiment-driven environment — helping test, improve, and scale what works.

Note: This role follows an evening work schedule to support our LATAM-based partners.

🔑 What You'll Do

👥 Partner Enablement

• Run growth sessions and business reviews
• Train teams on tools, earnings, and guest experience delivery
• Launch essentials: landing pages, QR codes, automation, etc.

⚙️ Campaign Activation & Testing

• Roll out initiatives (rewards, referrals, spotlights)
• Support A/B tests and rapid pivots
• Share guest feedback, case studies, and vendor content
• Identify and document best practices

🤝 Relationship Management

• Build strong relationships with owners and their teams
• Serve as the bridge to product, ops, and support teams
• Manage comms channels like WhatsApp (especially in LATAM)
• Identify blockers and opportunities to drive growth

🧠 You’ll Thrive If You...

• Have 2+ years in customer success, account management, enablement, or hospitality ops
• Are confident training teams and aligning stakeholders
• Enjoy fast-paced environments with constant experimentation
• Are fluent in English and Spanish (required)
• Are comfortable with tools like PMS platforms, messaging systems, or travel marketplaces
• Are available to work evening hours

📈 The Growth Culture

We test constantly — from rewards and referrals to product spotlights and concierge tools. You’ll help uncover what drives engagement, partner revenue, and guest delight — and help make it scalable.

✨ Success =

• Fast partner activation post-handoff
• More experience bookings and guest engagement
• Concierge teams actively offering services
• High-quality feedback loops to improve product and marketing
• Scalable systems built from your insights