Head of Sales

We are an international e-commerce project in the home & living segment, actively growing in the UAE market. We work with physical products, have a paid inbound traffic flow, and an already established sales team. We're looking for a Head of Sales who will help optimize processes, improve CRM usage, strengthen team performance, and maintain a high standard of lead handling.

Reports to the Commercial Director.

Responsibilities:

— Manage the sales team: monitor lead handling, coach team members, implement scripts, and run call reviews.

— Handle paid inbound commercial leads: prioritize, qualify, and monitor speed and quality of responses.

— Work with Bitrix24 CRM: pipelines, stages, tasks, and open lines. Automation is handled by our integrator — your role is to set the technical tasks.

— Ensure correct order creation from closed deals and pass them to the fulfillment department.

— Coordinate with marketing, fulfillment, and other internal teams.

— Analyze performance: Excel/Google Sheets reports, insights, identifying bottlenecks.

Requirements:

— 2+ years of experience managing physical product sales teams.

— Confident knowledge of Bitrix24 (pipelines, open lines, task structure).

— Strong skills in training, scripting, and team development.

— Understanding of order processing from deal to delivery.

— Advanced Excel / Google Sheets skills for analytics.

— Fluent Russian and English (spoken & written).

— Airtable experience is a plus.

What We Offer:

— Full-time, remote position, Mon–Fri schedule.

— Base salary + % of department profit.

— Clear processes, marketing and fulfillment support.

— Friendly, open communication and transparent task structure.